1. General Philosophy on Refunds
At Jamsin Quantum Innovations Limited (jamsin.com), we pride ourselves on delivering premium, bespoke marketing and design services. Our refund policy differs significantly from that of physical retail goods due to the inherently customised, intellectual, and digital nature of our work. When you engage our agency, you’re reserving the time, expertise, and creative bandwidth of our highly specialised team of designers, developers, and strategists. Therefore, we require clear guidelines regarding cancellations and refunds to protect both our operational integrity and the quality of work we dedicate to our active clientele. Please read this comprehensive policy thoroughly before purchasing any digital products, consulting hours, or monthly retainers through our platform.
2. Digital Products and One-Time Consultations
Certain items available on our website, such as downloadable strategy templates, pre-recorded masterclasses, or single-hour strategy consultations (e.g., SKU: LG-CONS-HR), are generally non-refundable.
- Digital Downloads: Due to the immediate access and irrevocability of digital downloads, all sales of these items are final once the download link has been provided.
- Consultations: If you have booked a one-time consultation, you may reschedule or cancel for a full refund provided you give us at least 48 hours’ written notice before the scheduled meeting time. Cancellations made within 48 hours of the appointment, or “no-shows”, are strictly non-refundable, as that time block was specifically reserved for you and cannot be easily reassigned.
3. Project-Based Services (Web Design & Branding)
For large, milestone-based projects such as Complete Brand Identity Packages (LG-BRND-01) or Custom Website Builds (LG-WEB-05), our refund policy is strictly tied to project phases.
- Initial Deposits: We typically require a 50% non-refundable deposit to commence work. This secures your spot in our production queue and covers the extensive initial discovery, research, and ideation phases.
- Mid-Project Cancellations: If you choose to terminate a project before completion, you will not receive a refund of the initial deposit. If the value of the work completed by Jamsin Quantum Innovations Limited up to the point of cancellation exceeds the initial deposit, you will be billed for the outstanding balance. Upon cancellation and settlement of all outstanding invoices, we will transfer the rights to any completed, paid-for assets to you.
- Approval Gates: We utilise strict approval gates. Once a design phase (e.g., wireframes, logo concepts) has been explicitly approved by you, we move into production. Refunds cannot be requested based on subjective changes of heart regarding previously approved deliverables.
4. Monthly Retainer Services (SEO & Paid Media)
Ongoing marketing services, such as our Monthly SEO Growth Sprints (LG-SEO-MTH) or Social Media Management, are billed monthly.
- Cancellation Notice: We require a standard 30-day written notice to cancel any ongoing monthly retainer. This allows us to properly wind down campaigns, finalise reporting, and hand over necessary account access.
- Prorated Refunds: We do not offer prorated refunds for mid-month cancellations. If you cancel on the 10th of the month, services will continue through the end of your current billing cycle, and no further charges will be applied.
- Performance Guarantees: Marketing is an inexact science heavily influenced by third-party algorithms (Google, Meta). While we guarantee our absolute best effort, rigorous execution, and transparent reporting, we cannot legally or ethically guarantee specific traffic numbers, ranking positions, or sales volumes. Therefore, refunds are never issued based on the perceived lack of subjective performance or ROI.
5. How to Request a Cancellation or Refund If you believe your situation warrants an exception to this policy due to a breach of contract on our end or a failure to deliver the agreed-upon scope of work, you must submit a formal request. All requests must be sent in writing to [email protected], detailing your project name, invoice number, and the specific reasons for the request. Our management team will review the request against the signed statement of work and respond within 5-7 business days with a final determination.